Your documents, our servers, and how long the two stay together

We collect three kinds of data: what you tell us at sign-up, what the cashier records when money moves, and what your device reports when you play. Identity documents are the sensitive part. They are encrypted, access-restricted, kept only as long as the law requires, and never sold to anyone.

What we collect, and why each piece exists

Account data — name, date of birth, residential address, email, phone. This exists because a gambling licence requires us to know who holds an account, and because a payout has to reach a real person with a real name. Without it there is no account.

Verification documents — photo ID, proof of address, and a masked card image where a card was used. These are the files people are rightly cautious about. They exist for exactly one purpose: to confirm before a first withdrawal that the person cashing out is the person who deposited. They are not used for marketing, they are not shared with other operators, and they are not sold.

Transaction data — deposits, withdrawals, stakes, wins, bonus history. Retained because financial regulation requires a record and because a dispute cannot be resolved without one.

Technical data — IP address, device type, browser, session timestamps. Used to detect duplicate accounts, spot compromised logins and keep the lobby working on the phone you actually own.

Who touches it, and who never will

Access inside our company is restricted to the people whose job requires it — the verification team sees documents, the payments team sees transactions, and nobody browses either out of curiosity. Outside our company, data reaches three categories of processor and no others: payment providers (to move money), identity-verification services (to check documents), and the licensing authority (where a regulatory request or an audit demands it).

We do not sell personal data. Not to affiliates, not to advertisers, not to other casinos, not to anyone. There is no version of our business model that involves your driver's licence leaving our systems for money, and no clause buried anywhere that permits it.

Everything travels over an encrypted connection, passwords are stored as salted hashes rather than text, and documents sit in restricted storage rather than in an inbox. If a breach ever occurred, we would tell affected players and the authority — promptly, and without waiting for someone else to notice.

How long we keep it

Account and transaction records are held for the period our licence and anti-money-laundering obligations demand, which outlasts the account itself — closing an account does not erase the financial record, and no operator can honestly promise it would. Verification documents are held for the same statutory period and then destroyed. Technical logs age out far faster, in months rather than years.

A self-excluded account keeps enough data to make the exclusion enforceable. That is deliberate: an exclusion you could erase by deleting your account would not be an exclusion at all.

Your rights, and how to use them

You can ask us what we hold on you, and we will provide it. You can correct anything inaccurate — a misspelt name, an old address — and you should, because a mismatch between your account and your ID is the most common cause of a delayed payout. You can withdraw consent for marketing at any time, through the account settings or the unsubscribe link, without it affecting your ability to play.

You can ask for deletion, and we will delete everything that statute does not require us to keep. That caveat is not a dodge: gambling records have a mandated retention period, and no operator subject to the same rules can promise total erasure while the period runs. What we can promise is that nothing outside it is retained, and that we will tell you exactly what stayed and why.

Cookies keep you signed in, remember your currency and measure which pages load slowly. You can clear or block them in your browser; the lobby will still work, though it will ask you to sign in more often. Requests about any of this go through live chat, which reaches a human in a couple of minutes, and are answered within a month at the outside. The lobby is where you came from.